How can I place an order?
Simply choose your favorite design, select the size, and add it to your cart. Checkout is quick and secure.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Shop Pay. All payments are 100% secure.

• Where do you ship from?
  All orders are printed and shipped from our trusted production partners worldwide.
  
• How long does shipping take?
  Processing takes 2–4 business days. Delivery usually takes 5–10 business days depending on your location.
  
• Do you offer international shipping?
  Yes! We ship worldwide with tracking included.
  

Made-to-Order Products (Print-on-Demand)

• No returns/exchanges for change of mind, size, or color.
  
• If your item is damaged, defective, misprinted, or incorrect, contact us within 14 days at contact@mygieart.com with order number + photos.
  
  ⚠️ Do not ship anything without prior authorization.
  

Return Conditions

• Item must be new, unused, with tags and original packaging.
  
• Proof of purchase required.
  

Return Address

• Handled by our partners (Printful) depending on production facility.
  
• Address and return label (if applicable) will be provided once approved.
  

Non-returnable Items

• Customized/personalized products
  
• Gift cards
  
• Sale items (unless defective)
  

Exchanges

• No direct exchanges: place a new order once refund (if eligible) is processed.
  

Undeliverable Packages & Wrong Addresses

• Reshipping costs may apply.
  
• Lost packages confirmed by carrier = free replacement.
  

Refunds

• Processed after inspection of returned item.
  
• Refund issued to original payment method within 5–10 business days.
  
• Shipping costs are non-refundable (unless our error).
  
• Haven’t received refund after 15 days? Contact us.
  

EU Right of Withdrawal

• 14 days for non-customized items.
  
• Personalized items excluded.
  
• Return shipping at customer’s expense (France return address provided).

What kind of paper do you use?
Our posters are printed on museum-quality matte paper (189 g/m²) for vibrant colors and durability.

Are frames included?
Frames are not included unless specified. This gives you the freedom to choose a style that fits your home.

Do the colors look the same in real life?
Yes — our prints are made with high-quality inks. Slight variations may occur depending on your screen.

How can I contact you?
You can reach us anytime at contact@mygieart.com or via our Contact page.